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Channel E-mail: A Sociotechnical Response to Spam
July 2009 (vol. 42 no. 7)
pp. 63-72
Brian Whitworth, Massey University
Tong Liu, Massey University
Spam wastes Internet processing, bandwidth, and storage. Like many other sociotechnical problems computing today faces, it's not solvable by purely technical approaches like filters or social responses like passing laws. Channel e-mail offers a solution that can enable social as well as technical communication efficiency.

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Index Terms:
spam, channel e-mail, software design, sociotechnical design, social computing
Citation:
Brian Whitworth, Tong Liu, "Channel E-mail: A Sociotechnical Response to Spam," Computer, vol. 42, no. 7, pp. 63-72, July 2009, doi:10.1109/MC.2009.214
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