This Article 
   
 Share 
   
 Bibliographic References 
   
 Add to: 
 
Digg
Furl
Spurl
Blink
Simpy
Google
Del.icio.us
Y!MyWeb
 
 Search 
   
Information Seeking Can Be Social
March 2009 (vol. 42 no. 3)
pp. 42-46
Ed H. Chi, Palo Alto Research Center
For reasons ranging from obligation to curiosity, users have a strong inclination to seek information from others during the search process. Search systems using statistical analytics over traces left behind by others can help support the search experience.

1. G. Marchionini, "Exploratory Search: From Finding to Understanding," Comm. ACM, vol. 49, no. 4, 2006, pp. 41-46.
2. R.W. White et al., "Exploratory Search and HCI: Designing and Evaluating Interfaces to Support Exploratory Search Interaction," Proc. Computer-Human Interaction (CHI 07), ACM Press, 2007, pp. 2877-2880.
3. B. Evans and E.H. Chi, "Towards a Model of Understanding Social Search," Proc. Computer Supported Cooperative Work (CSCW 08), ACM Press, 2008, pp. 485-494.
4. B.M. Evans and S.K. Card, "Augmented Information Assimilation: Social and Algorithmic Web Aids for the Information Long Tail," Proc. Computer-Human Interaction (CHI 08), ACM Press, 2008, pp. 989-998.
5. M.S. Ackerman and D.W. McDonald, "Answer Garden 2: Merging Organizational Memory with Collaborative Help," Proc. Computer Supported Cooperative Work (CSCW 96), ACM Press, 1996, pp. 97-105, doi:http://doi.acm.org/10.1145240080.240203.
6. E.H. Chi and T. Mytkowicz, "Understanding the Efficiency of Social Tagging Systems Using Information Theory," Proc. 19th ACM Conf. Hypertext and Hypermedia, ACM Press, 2008, pp. 81-88.
7. Y. Kammerer et al., "Signpost from the Masses: Learning Effects in an Exploratory Social Tag Search Browser," to be published in Proc. Computer-Human Interaction (CHI 09), 2009.

Index Terms:
information-seeking support systems, social computing, human-computer interaction, Web 2.0
Citation:
Ed H. Chi, "Information Seeking Can Be Social," Computer, vol. 42, no. 3, pp. 42-46, March 2009, doi:10.1109/MC.2009.87
Usage of this product signifies your acceptance of the Terms of Use.