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Service Orientation in the Enterprise
November 2007 (vol. 40 no. 11)
pp. 51-56
Jan Bosch, Intuit
Stefan Friedrichs, Public One
Stefan Jung, Public One
Johannes Helbig, Deutsche Post
Alexander Scherdin, Deutsche Post
Three short contributions address the needs, solutions, and effects of service orientation in applications as diverse as mobile telecommunications, e-government, and logistics. "Toward Mobile Services: Three Approaches"--For most companies, software products are considerably more valuable if integrated into a product suite from which each customer can pick and choose a unique configuration. Similarly, in an increasingly networked world, a company can greatly benefit from uniformly integrating its products with those of other companies in the same ecosystem. "New Paradigms for Next-Generation E-Government Projects"--Although the quality of management training is an important dimension of e-government success, three emerging IT trends are defining new rules for the public sector. These paradigms require next-generation e-government projects to shift the emphasis from building on proper technology to gaining a more profound understanding of the nature of organizational transformation and business process management. "Creating Business Value through Flexible IT Architecture"--In addition to mastering IT management, a flexible architecture is a key prerequisite for excellent IT delivery. In an evolutionary approach to architecture transformation, Deutsche Post developed a coordinated set of projects that implemented and reused business services, thus both creating business value and contributing to a flexible IT landscape.

1. J. van Gurp, A. Karhinen, and J. Bosch, "Mobile Service-Oriented Architectures (MOSOA)," Proc. 6th IFIP WG 6.1 Int'l Conf. Distributed Applications and Interoperable Systems (DAIS 2006), LNCS 4025, Springer, 2006, pp. 1–15.
1. Leadership in Customer Service: Delivering on the Promise, online report, Accenture, 2007; http://nstore.accenture.com/acn_com/PDF2007LCSDelivPromiseFinal.pdf .
2. R. Gauld and S. Goldfinch, Dangerous Enthusiasms: E-Government, Computer Failure and Information System Development, Univ. of Otago Press, 2006.
1. J. Laartz, E. Monnoyer, and A. Scherdin, "Designing IT for Business," hMcKinsey Quarterly, no. 3, 2003.

Index Terms:
service orientation, mobile computing, Web services, ecosystem integration
Citation:
Jan Bosch, Stefan Friedrichs, Stefan Jung, Johannes Helbig, Alexander Scherdin, "Service Orientation in the Enterprise," Computer, vol. 40, no. 11, pp. 51-56, Nov. 2007, doi:10.1109/MC.2007.399
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