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Issue No.01 - January (2007 vol.40)
pp: 71-77
P.P. Maglio , IBM Almaden Res. Center, San Jose, CA
ABSTRACT
The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation
INDEX TERMS
service industries, innovation management, service science, service systems, service innovation, service economy, Educational institutions, Government, Costs, Outsourcing, Application software, Control systems, Equations, Testing, Standardization, Packaging, Services science
CITATION
P.P. Maglio, "Steps toward a science of service systems", Computer, vol.40, no. 1, pp. 71-77, January 2007, doi:10.1109/MC.2007.33
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