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Steps toward a science of service systems
January 2007 (vol. 40 no. 1)
pp. 71-77
D. Gruhl, IBM Almaden Res. Center, San Jose, CA
J. Bailey, IBM Almaden Res. Center, San Jose, CA
J. Spohrer, IBM Almaden Res. Center, San Jose, CA
P.P. Maglio, IBM Almaden Res. Center, San Jose, CA
The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation
Index Terms:
service industries,innovation management,service science,service systems,service innovation,service economy,Educational institutions,Government,Costs,Outsourcing,Application software,Control systems,Equations,Testing,Standardization,Packaging,Services science
Citation:
D. Gruhl, J. Bailey, J. Spohrer, P.P. Maglio, "Steps toward a science of service systems," Computer, vol. 40, no. 1, pp. 71-77, Jan. 2007, doi:10.1109/MC.2007.33
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