1 " Commitment and vision begin at the top. Without clear direction and support from the top, modernization programs tend to degenerate into loose collections of independent systems.
2 " Partnerships can help define the vision. These should take place at all levels—but certainly the developers and the users of the system must actively participate on project planning committees. …
3 " Service should be the vision's cornerstone. Successful use of information technology requires understanding the needs of the customer (user) and letting those needs dictate how technology is used.
4 " A clear, flexible architecture should support the vision. That is, there should be a clear plan for how all major technology elements will fit into the organization's overall strategy."