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Issue No.09 - September (1996 vol.29)
pp: 26-31
Published by the IEEE Computer Society
Project managers should not use the novelty of the object-oriented approach as an excuse to let software developers manage themselves. Even though project managers may be unfamiliar with the latest technical advances, they must stay involved in planning and controlling software development. Nonetheless, in many organizations developers have usurped management planning and control by convincing managers that OO is so different from other technologies that they can't understand or control it. The long-term results of this "hyper-empowerment" are almost always unfortunate, ultimately threatening the business value of the OO approach. 1
The solution is not authoritarian control. Managers must control the project in a way that doesn't destroy the qualities they want to develop. 1 For example, if they want an application to be flexible in a certain way, they must allocate resources to engineer that flexibility. However, developers must not be given a blank check to add flexibility wherever they want. It should be added only where it will bring the most business value. Marketing and management issues determine this, not technical ones.
The fundamental aspects of the traditional software development approach are woven into the fabric of the organization's culture. Yet the analogous fundamentals for the OO software development approach are new to many, and this novelty often cuts across the grain of the established cultural norms. Changing the cultural aspects is often much more difficult than helping software developers understand OO technology. Because of the need to adapt the culture to the approach, a wise manager participates in some form of OO training or education.
This issue provides part of that OO education for both managers and developers. We have distilled management practices and techniques from our experiences in more than 100 OO projects and explored new practices. We cover the many ways that OO complicates the project manager's role in such areas as planning, staffing, training, scheduling, cost estimation, documentation, development, legacy systems, and metrics, as shown in Figure 1.


Figure 1. A software manager's OO challenges.

Transition Plan
As in most endeavors, thorough preparation and planning greatly increase the chances of success. Software project planning is a key process area in level 2 of the SEI's Capability Maturity Model. 2 The goal is to smooth the transition from chaotic development to an organized, rational approach to OO software development. A transition plan is a critical ingredient. 3 Transitioning to OO development addresses several managerial challenges that are critical to success. The OO transition process encompasses four phases:
  • Planning and Pre-Project, which includes activities to condition the development environment, such as changing the culture.
  • Technology Insertion, which includes activities to identify and plan for the required OO resources, such as selecting the right OO technique and tools, staffing, training the team, budgeting for reuse, and dealing with legacy systems.
  • Project Management, which includes activities to monitor and direct the project, such as effective project tracking and controlling, collecting software metrics, defining and documenting the OO software-development process, inspections, and documentation.
  • Post-Project and Maintenance, which includes activities to provide maintenance and product support for the software, such as software configuration management.
This transition plan has been used effectively on new and existing OO development projects.
Expectation management
Managing expectations is critical to applying OO technology effectively. Adopting a new paradigm creates the fear of "getting it all wrong." People are also uncertain about which process to use. Organizations often begin the transition to OO without any software engineering process to use as a foundation.
Because the transition will affect other activities, senior managers need to be aware of the expected impact so they can understand what is happening. It's especially important that the software manager inform senior management of the schedule and budgetary aspects of the transition.
Expectation management is also critical for the development team, since the transition process is going to cause some changes that will affect each team member, such as learning new OO techniques and tools, applying new OO development processes, dealing with legacy systems, and budgeting for reuse, among others. 3 Because of this, team members should have a part in developing the transition plan.
Written guidance
There is little written guidance for project managers on how to transition to OO (see " Toward a risk management catalog" sidebar). They must find their way through a maze of techniques, tools, and environments with little or no guidance from published sources. Available advice is often slanted toward the product or service being promoted by the consulting firm giving the advice.
Selecting the first project
Select the first OO project very carefully. The ideal first project should
  • have clean interfaces. Clean interfaces have very little legacy code to violate the project's API. New projects automatically have clean interfaces, which is ideal. If the project is a rewrite of a subsystem in a legacy application, the APIs of that interface must be respected by the other subsystems. For example, if a significant amount of legacy code violates the APIs of the subsystem to be replaced, the design and implementation of the replaced subsystem become overly constrained, adding considerable difficulty to the OO project. This significantly increases the chance of failure.
  • be large enough to be meaningful but not larger than the organization is used to handling. The development organization won't learn anything from tiny projects. Also, a small project won't convince others that the transition to OO is worth the trouble. On the other hand, if the project is larger than the organization is used to dealing with, many new problems having nothing to do with OO will increase the chance of failure.
  • be supported by senior management. Projects without sufficient support may get killed for reasons that have nothing to do with OO.
See the " The two prime reasons OO projects fail" sidebar for more discussion.
Software Development Plan
The Software Development Plan is a document that covers all management processes, including
  • risk management,
  • the scheduling and activity network,
  • corrective action, and
  • software development.
The software development processes include development techniques, testing, evaluation, and management configuration. The SDP also describes organizational structures and personnel. For the software developer it's probably the most important document, because it defines the scope of the project and provides a live contract between management and developers. The following lessons are valuable experiences about the transition phase and SDP. 4

THE FIRST DOCUMENT. Everyone knows that a business must have a business plan before anyone talks to investors, yet we've seen millions of dollars allocated for software development projects that have no planning whatsoever.

The SDP defines each major task and estimates the time and resources required. It also provides a framework for management review and control. The organization should have a policy requiring every major software development project to have an SDP before funding is approved. This will ensure that project managers perform effective planning by developing and maintaining an SDP for the projects under their supervision. This policy is normally required in a US Department of Defense environment, since an SDP draft must be provided by the software development contractor and included as part of a prospective contractor's proposal.

In a commercial environment, the SDP should be prepared and approved by management; in a military environment, by the program manager. On commercial projects, the SDP is the contract with the project manager's management or company. On military projects, the SDP is the vehicle by which the development contractor tells the program manager how the contractor will do what was promised. The SDP is also the contract between the project manager and all software development teams.


STAYING CURRENT. A complete SDP doesn't guarantee success. Even a good one is sometimes ignored by the development team. The SDP may have been written by a consulting firm or by another group who doesn't participate in the management or development activities. Key development team members may not even know it exists.

In commercial settings, managers must enforce the SDP—which may be defined under ISO 9000 or any of the IEEE standards—and make certain product managers do what the SDP promised. In military settings, the program manager must make sure the contractor delivers the promises in the SDP—which must be defined according to military standards—and then verifies contractor compliance.

An update cycle (say, quarterly) must be established to make sure that a "living" or timely plan always exists. The vital processes of the original plan must not be eliminated while updating. In a commercial setting, this is the responsibility of management; in a military setting, it's up to the program manager. To track changes to the SDP, it may be helpful to place it under software configuration management after initial management approval.

Development process
The development process must be documented. The ultimate goal is to map the abstract theories of the OO technique into concrete and repeatable actions that have been customized for the organization.
We recommend that the development process provide more specific detail than usually included in published processes. It may be helpful to use a team experienced in the project process. The process is detailed enough when it tells the team members what's next at each stage.
A well-defined process is essential. It's especially important when OO is still new to the organization. Software development processes ensure that the software products have consistently high quality; using an unfamiliar development technique makes these development processes even more important. Adapting to OO will undoubtedly change the way developers do their jobs, and a documented development process helps them understand what is expected of them during each development phase. It's also important that team members buy into the new development technique. The manager must ensure that they understand the technique and how it has been adapted to their specific project.
Staffing
Staffing the first OO project requires special consideration. First-time OO project managers will find that their previous methods don't work with OO activities. Some team roles may need redefinition.

ATTITUDE. Developers' attitudes can make or break the project. Selected team members should have two personality traits: They must be aggressive enough to push forward with new ideas, but willing to learn with a service-oriented demeanor. An uncontrolled ego will prevent even the most talented developer from making the transition to OO. This is especially true for OO because it promotes teamwork; developers cannot work in isolation.
MENTORING. Development of a large software system may require an OO mentor to ensure that the methods and tools are rigorously followed, as well as to provide follow-up training to the development team when needed. This allows OO to be "caught rather than just taught." 4
WRITING CODE. It's difficult for people to understand OO analysis and design if they don't understand the underpinnings of OO programming. We have found it helpful when all involved, even architects, spend three months programming. This can be emotionally difficult for some, but those who feel that programming is beneath them generally have an ego problem anyway. 1
SPECIALIZED SOFTWARE DISCIPLINES. After someone has fully made the transition to OO, it may be helpful to have them perform a specialized task, such as OO requirements analysis, design, design patterns, programming, or testing. Specialization leads to quality work, promotes teamwork, improves processes, and leads to the discovery of problems early in the development cycle. Rather than having one person work with a given object through all phases of the development process, give one group of developers the responsibility for OO requirements analysis and handing off the requirements product (for example, providing object interaction and state transition diagrams to other groups for design or programming).
EARLY INVOLVEMENT. The entire team should be involved as early as possible. Ideally most of the developers will be involved in the requirements analysis sessions. In addition to helping everyone thoroughly understand the system being built, bringing everyone together early helps forge the team and creates buy-in for the development process.
Training considerations
Training is essential for a team making the transition to OO development. 3 Just as organizations are wise to buy tools rather an build their own from scratch, expecting developers to build their own training regime through self-directed study is naive and often vastly more expensive than the alternatives.
Periodic retraining should also be administered to help experienced OO developers keep their edge. Like spring training in major league baseball, this lets the team concentrate on the fundamentals in a neutral setting.

CURRICULUM. The curriculum shouldn't focus on OO analysis or design alone. A view of the entire life cycle should be presented, demonstrating how OO analysis, design, programming, and testing all support subsequent stages. The training should emphasize how the requirements are traced through the entire cycle, to validate and verify the user requirements and assure that you develop the right system.

A case study of similar size and complexity as the target system is helpful for spotting early indications of problems. Customers should also be included in the training if they will be participating in the development process by evaluating documents (such as the Software Requirements Specification) or participating in reviews (such as the Software Specification Review).


SPREADING IT OUT. Training can either be crammed into a 40-hour week, or it can be spread out over several weeks. For example, a requirement for 40 hours of training may be fulfilled in one week if it's totally dedicated to the training activity. The same training may be spread across two weeks on a half-time basis. Training may also be spread across 10 weeks by adding a part-time consultant.

We have both used all these combinations and have found the trainees' depth of understanding and retention rates to increase significantly when a course is spread over a longer time period. Compressing the training tends to overwhelm the trainees.

Although retaining a trainer over several weeks does cost more, this overhead can be eliminated by some creative scheduling. For example, if two 40-hour courses are planned anyway, rather than being taught in two consecutive weeks, they can be taught simultaneously over the same two-week period. That is, one course is taught in the mornings and the other in the afternoons. The instructor cost is the same as it would have been if each course were taught in a single 40-hour workweek, but the trainees have the material spread over a two-week period.


LABORATORY PARTICIPATION. Because OO techniques must be practiced, laboratory participation is mandatory. 3 Participation should be checked by the management representative responsible for the training budget.
In This Issue
This issue explores several managerial issues and highlights the experiences and lessons learned from transitioning and managing OO software development projects.
  • Software metrics. Metrics are the ruler with which to measure success or failure. Useful software metrics measure process, not people. Simon Moser and Oscar Nierstrasz report on their study of 30+ projects, which shows that using OO frameworks has a substantial effect on productivity.
  • Traceability. Jean-Pierre Corriveau sketches a comprehensive OO software-development process that attempts to maximize software evolvability while minimizing problems caused by late integration. For Corriveau, traceability extends far beyond referencing back to requirements—it is central to the entire development process.
  • Processes and techniques. The other four articles discuss OO management and processes and techniques, describing experiences and lessons learned.
Conclusion
Managing software projects can proceed effectively when good project management techniques are effectively applied to OO software development.
We thank all the reviewers for helping to select the articles for this issue. We also thank all those who contributed articles or sidebars.

References

Mohamed Fayadis an associate professor at the University of Nevada, Reno. He has been actively involved in over 60 OO projects in several companies using such methods as Shlaer-Mellor, Colbert, OMT, use case approach, unified approach, design patterns, frameworks, and distributed computing. His research topic is object-oriented software engineering: problems and perspectives.Fayad is serving on several conference program committees, such as TOOLS USA '96 and Hong Kong QSD '96. He is also an associate editor of the Communications of the ACM and an editor-in-chief of the IEEE Computer Society Press—Computer Science and Engineering Practice Press.Fayad received an MS and a PhD in computer science from the University of Minnesota at Minneapolis. He is the author of Software Development Planning for OO Projects and OO Modeling and Applications, IEEE CS Press, 1996. He is a senior member of the IEEE and the IEEE Computer Society, and a member of ACM.
Marshall Clineis president of Paradigm Shift, Inc., a technology consulting firm in New York and Dallas. His clients include Bull, HP, and IBM. He specializes in solving business problems by exploiting object-oriented software, intranets, and the World Wide Web. He is experienced in large OO projects (hundred million dollar), and has led large organizations (hundreds of people) in their transition to OO.Cline received an MS and a PhD in electrical and computer engineering at Clarkson University, Potsdam, New York. His research interests include formal reasoning, distributed computing, and OO technology. He is coauthor, with Mike Girou, of the BOLT approach to business, which improves marketing and management control over software specification and development. His writings include several technical articles and a book on OO.Cline is a member of the IEEE, IEEE Computer Society, and ACM.
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