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Anser: An Application of Speech Technology to the Japanese Banking Industry
August 1990 (vol. 23 no. 8)
pp. 43-48
ASCII Text
x 
 
Ryohei Nakatsu, "Anser: An Application of Speech Technology to the Japanese Banking Industry," Computer, vol. 23, no. 8, pp. 43-48, August, 1990.
 
 
BibTex
x
 
@article{ 10.1109/2.56870,
author = {Ryohei Nakatsu},
title = {Anser: An Application of Speech Technology to the Japanese Banking Industry},
journal ={Computer},
volume = {23},
number = {8},
issn = {0018-9162},
year = {1990},
pages = {43-48},
doi = {http://doi.ieeecomputersociety.org/10.1109/2.56870},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - MGZN
JO - Computer
TI - Anser: An Application of Speech Technology to the Japanese Banking Industry
IS - 8
SN - 0018-9162
SP43
EP48
EPD - 43-48
A1 - Ryohei Nakatsu,
PY - 1990
VL - 23
JA - Computer
ER -
 

A system called Anser, which combines speech recognition and synthesis to offer telephone banking services to millions of customers, is described. Anser's design, its current application in banking services and the reasons for its success are discussed. Experience with Anser is examined and potential applications are indicated.

Citation:
Ryohei Nakatsu, "Anser: An Application of Speech Technology to the Japanese Banking Industry," Computer, vol. 23, no. 8, pp. 43-48, Aug. 1990, doi:10.1109/2.56870
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