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P. Schorer, Hewlett-Packard
We may be able to design a better computer system if we think of it as an entity inseparable from all of the training, documentation, and folklore that help make it work.
Citation:
P. Schorer, "Structure the Use: Notes on a Method for Designing Computing System Environments," Computer, vol. 14, no. 12, pp. 77-86, Dec. 1981, doi:10.1109/C-M.1981.220299
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