Issue No.03 - March (1981 vol.14)
P. Hayes , Carnegie-Mellon University
How can interactive systems be made more helpful and responsive? This tool-independent system cuts down frustration by incorporating many of the communications shortcuts people use naturally.
P. Hayes, E. Ball, R. Reddy, "Breaking the Man-Machine Communication Barrier", Computer, vol.14, no. 3, pp. 19-30, March 1981, doi:10.1109/C-M.1981.220373