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March 1981 (vol. 14 no. 3)
pp. 19-30
P. Hayes, Carnegie-Mellon University
How can interactive systems be made more helpful and responsive? This tool-independent system cuts down frustration by incorporating many of the communications shortcuts people use naturally.
Citation:
P. Hayes, E. Ball, R. Reddy, "Breaking the Man-Machine Communication Barrier," Computer, vol. 14, no. 3, pp. 19-30, March 1981, doi:10.1109/C-M.1981.220373
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