Issue No.12 - December (1979 vol.12)
V.R. Basili , University of Maryland
The effects of human factors on "high-level" software properties?too intangible to quantify directly?can be inferred from the collective behavior of related "low-level" aspects.
V.R. Basili, R.W., Jr. Reiter, "An Investigation of Human Factors in Software Development", Computer, vol.12, no. 12, pp. 21-38, December 1979, doi:10.1109/MC.1979.1658573