• advent and growth of virtual classrooms and remote students,
• increasing availability of and the concomitant demand for networked electronic resources,
• increasing costs for these networked electronic resources, and
• reenvisioned scholarly communication and publishing processes.
• Web interfaces being developed as part of the overall system, and
• the management features providing detailed information about usage and renewals.
demonstrates an awareness that people buy products and services because they have needs that these things, together, help to fill. Bundling more product or service into the original offer is a way to meet more of that need. 6
References and notes
Rebecca Graham is currently head of library systems and director of the digital library program at Johns Hopkins University. She holds a master's degree in library and information science from the University of Illinois at Urbana-Champaign (UIUC) and a bachelor's degree in organizational management from Wilberforce University. Previously, she served as the research associate and acting director of the Digital Library Federation, manager of integrated systems at UIUC, and distributed systems manager for the Johnson County (Kansas) Public Library.